Frequently Asked Questions Frequently Asked Questions 
Q. How long have
you been on the Internet?
A. We celebrated 5 years on the web
on March 1 of 1999.
Q. Are you listed
with search engines that point to your site?
A. The New-Age
Directory is registered with more than 500 search engines,
including the 50 largest, and appears in 30+ languages.
Q. Why is it
important for me to be listed in a specialized directory?
A. According to
Nielsen Media Research, as of February,
1999, American households are coming on line at the rate of 6,600,000
per year, which amounts to 550,000 per month, or 18,000 per day
or 760 per hour! Since search engines find The New-Age Directory
under numerous meta names, your site will have greater exposure
than it would otherwise.
Q. Is the
submissions form secure?
A. Yes. We have a certificate of
security (SSL) from Thawte.
Q. If I want to
place my page on several of your pages, how do I do that?
A. At the present time, you will
need to fill in the Submissions Form for each one.
Q. How reliable is
your server so that people on the net can actually get to my
listing?
A. We have not known our server to
be down for more than a couple of minutes in the 5+ years we have
been with them.
Q. How many
visitors do you get per day?
A. We do not use cookies to keep
track of individuals and our server does not provide information
on unique hits; however, we do average tens of thousands of hits
per month, and that number has increased nearly every month since
March of 1994.
Q. I just received
an email saying that my site was taken down because I did not
respond to previous emails. What gives?
A. We send two emails when a site
listing is about to expire. The first is about two weeks before
expiration, and the second, if we do not hear from you, the day
we remove your site. If you never received the first email, we
can attribute the failure to the vagaries of the Internet. No
harm is done. Just go to the submissions page and fill out the
form for a NEW listing at https://www.wholarts.com/newage/submit.html
Q. I have never
paid for my listing before. Can I still get a free listing?
A. Yes, on the FreeForAll
Page. If you wish to have your listing categorized by topic, or
receive confirmational emails, you would not list on that page.
Use the regular paid site method. With all the awards and
recognition we have received, we think the small donation is a
small price to pay, literally. For just 3¢ per day, you can
potentially reach 18,000+ people per month (and growing all the
time). We also find that when people are required to share the
costs (even just $10), sites are more likely to work and not
become deadwood days or weeks after submission. We had a problem
with deadwood when all listings were free. The Directory as it is
today takes approximately 36 hours per week to maintain,
requiring the time and energy of several devoted people. The
members of the Board of Directors volunteer their time to approve
of sites that are submitted.
Q. What is the
correct address for mailing checks?
A. WholeARTS, POB 2963, Stateline,
NV 89449. The checks should be made out to The New-Age Directory.
Q. What is the
advantage of paying when I can get the listing for free?
A. Paid Listings are confirmed
personally by us within 48 hours of your submitting them. Paid
Listings receive a confirmation email when the site is posted.
Paid Listings are categorized on a specific topic page in
alphabetical order.
Q. Are donations
tax-deductible?
A. If you have a web site and you
itemize your IRS deductions, then donations may be claimed as
advertising or some other category. Consult your tax person.
Q. How long does it
take for my site to get listed?
A. A week or less, depending on
weather conditions, whether server is working or not, volume of
submissions, whether or not we are away, etc.
Q. How long is my
listing good for?
A. 6 months. You will be sent a
renewal notice by email when your listing is due for renewal.
Q. How will I know
if my site is listed?
A. We send an email if your site has
been accepted by the Board. This indicates that your site will be
listed.
Q. My MasterCard
bill showed a charge to WholeArts; is this you?
A. No, not exactly. We are listed on
the WholeARTS site and they do our credit card processing for us,
so that is how all payments and donations to The New-Age
Directory will be listed on your card bills.
Q. I signed up for
my site to be listed under Arts and it was listed in Astrology.
Is this an error?
A. We will check it, but usually,
this discrepancy occurs when we think that the listing would be
more appropriate and get better exposure on a different page.
Q. I think that
witchcraft would be a good category. Are you planning on having
it?
A. Not at the present time, since we
do not have enough entries for that category. For now, such a
listing would be placed in Miscellaneous. We are always reviewing
the possibility of addition new categories. Let us know if there
is one you would like.
Q. We would like to
advertise on the main Newage page. Is this possible?
A. Yes, we do now accept advertising
on The New-Age Directory main page or home page. However we do
not accept advertising for sexually explicit material anywhere in
The New-Age Directory. It is not that we support censorship on
the Internet, The New-Age Directory is devoted to New-Age topics,
and we are very broad-minded in our definition of 'new-age.'
Q. I recently read
a magazine article and a newspaper report in which you were
mentioned very favorably and that you were the largest and oldest
Newage directory on the Internet. Is this true?
A. Thank you for noticing and yes
this is true.
Q. If I want to use
my mother's charge card for a donation, can I?
A. If your mother signs the donation
sent by fax or sends a note with her signature and phone number
with area, country code, by fax to 801-409-6790.
Q. I sent in a
listing for my business several weeks ago and have not heard
anything.
A. Either we never received it and
you need to contact us at [email protected] OR your site was not new-age or metaphysics
related so we were not able to accept it. You did not receive an
email indicating approval by the Board.
Q. We submitted our
listing more than a month ago and it is still not up. What gives?
A. See the answer above.
Q. We would like to
place a banner on the Health page, but there is already one there.
Would you accept two?
A. If your site is newage or
metaphysics related, yes. We allow a maximum of four banners per
page, and an unlimited number of sponsors.
Q. What are the
size specifications for banners?
A. For the home page (main page),
the size cannot exceed 150 (width) x100. On all the other pages,
you can choose between the square type with the same size
limitation as on the home page (150x100) or the long and narrow
type with a limitation of 450 (width) x50.
Q. I sent you a
check two weeks ago and still have not heard anything?
A. If you sent a check in U.S. $
funds from outside the U.S., this is understandable since it
would take more time. If your check was mailed on the East Coast,
realize that mail to Heavenly Valley (near Lake Tahoe, Nevada)
takes anywhere from 7 to 14 days. There is no mail delivery here
at the top of the mountain. We fetch the mail from the postoffice
several times a week. Also there is no mail delivery to this area
at all on Saturdays. Even mail from as close as Sacramento
California (100 miles) can take 7 days or more). This may explain
the delay. Email us if your page is still not listed in another
week. This is assuming, of course, that you received an email
indicating acceptance of your site.
Q. What if I send a
check and submit my site and you do not approve it?
A. Your check will be returned to
you as soon as it is received.
Q. What if I change
my mind about how I listed my site and I have paid by credit card?
A. If you wish to move
your listing to a higher level, we will accept additional payment
for the move and extend your contract, no matter how you pay. If
you simply wish to change the category of your page, just let us
know: [email protected].
Q. What if I change
my mind about listing my site and I want it removed?
A. You may have your
listing removed at any time. Just let us know by email [email protected]. However, no refunds are possible, no matter
what the reason after your site is posted. We state this clearly
on the submissions form. Your submissions form, which we keep on
file, is all the proof credit card companies require for charges.
Please remember that maintaining the New-Age Directory is a very time-consuming process involving several people. We depend on donations to keep the Directory available to the millions of Web browsers who are seeking New Age resources. We are listed with all search engines, have won numerous awards, and have been mentioned very favorably in several magazines.